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Your Data, Our Responsibility at neng hoki

neng hoki collects only the data we need to run your account securely — your registration details, transaction records from DANA, OVO, GoPay and QRIS, and session activity.

No data sold to third partiesEncrypted account storageDANA, OVO, GoPay & QRIS transaction privacyIndonesia-focused data handlingYou control your data requests
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neng hoki Your Data, Our Responsibility at neng hoki
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you need to request a copy of your stored data, ask us to correct inaccurate information, or raise a concern about how we handle your details, our privacy support team is reachable around the clock. We aim to respond to all data-related requests within 72 hours of receipt. Use the channel that works best for you — live chat inside your account dashboard is the fastest route, while email gives you a written record of the exchange.

Team online

Live Chat — Account Dashboard

Open your account dashboard and tap the chat icon at the bottom right. Our privacy-aware support team is available 24 hours a day, seven days a week, and can flag a data request for the compliance desk immediately.

Email — Privacy Desk

Send your data access or correction request to our dedicated privacy email. Include your registered phone number and the payment method you use — DANA, OVO, GoPay or QRIS — so we can locate your records without delay.

In-App Help Centre

The Help Centre inside the app carries a Privacy section where you can submit a structured data-request form. Submissions are routed directly to the compliance team and tracked with a reference number you can follow up on.

HOW WE HANDLE DATA

Six Ways We Protect Your Privacy

Privacy is not a checkbox for us — it shapes how we build every account flow.

End-to-End Encryption

All data in transit — including your DANA, OVO, GoPay and QRIS payment details — is encrypted using current transport-layer standards. Data at rest in our servers is encrypted separately under a distinct key management system.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can review and withdraw cookie consent at any time through the Cookie Settings panel in your account preferences.

Account Security Layers

Two-factor authentication is available on all accounts. We send a verification code to your registered phone number each time a new device attempts to log in, blocking unauthorised access before it reaches your wallet balance.

Data Retention Schedule

Active account data is retained for the life of your account plus five years after closure. Payment transaction logs linked to GoPay or QRIS are kept for the same period to meet financial audit requirements. You may request deletion of non-mandatory data.

Third-Party Data Sharing

We share data only with payment processors — the operators of DANA, OVO, GoPay and QRIS — and only to the extent required to complete your transaction. No profile data, browsing history or game activity is passed to advertisers or data brokers.

Your Right to Request Changes

You can request a copy of all data we hold on you, ask us to correct any inaccurate record, or request deletion of non-essential data by contacting our privacy desk via live chat or email. We will confirm receipt within 24 hours.

Common Questions About Your Data Rights

We have compiled the questions our account holders ask most often about privacy, data access and how we manage personal information on neng hoki. If your question is not answered here, our live chat team can escalate it to the compliance desk any time of the day.

We store your name, email address, mobile number and the payment identifier you use — whether that is your DANA wallet, OVO account, GoPay token or QRIS reference. We also retain login timestamps and device IDs for security monitoring purposes.

We share data only with the payment processors required to complete your transaction — DANA, OVO, GoPay and QRIS. We do not sell, rent or pass your profile data to advertisers, data brokers or any unrelated commercial partners under any circumstances.

Active account data is kept for the duration of your account plus five years after it is closed. Transaction records — including payment logs from GoPay and QRIS — are retained for five years to satisfy financial audit obligations. You may request early deletion of non-mandatory records.

Contact the privacy desk via live chat in your account dashboard or email us directly. Include your registered mobile number and preferred payment method so we can locate your file. We aim to deliver your data copy within 72 hours of receiving your request.

You can request deletion of non-mandatory data at any time through the Help Centre form or by emailing our compliance team. Mandatory records — such as financial transaction logs for DANA and OVO — must be retained for the audit period; everything else can be removed upon request, where local law permits.

We use session cookies to maintain your login state and analytics cookies to understand page navigation. You can view, adjust or withdraw cookie consent through the Cookie Settings panel inside your account preferences — changes take effect on your next session.

When your account is closed, your DANA, OVO, GoPay and QRIS payment identifiers are removed from active systems within 30 days. A hashed transaction log is retained for the mandatory five-year audit period, after which all remaining records are permanently deleted from our servers.

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